Privacy policy

At Spray Wala, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit spraywala.com, place an order, contact our customer support team, or otherwise interact with our website and services. By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect Depending on how you interact with Spray Wala, we may collect information such as:

Your name
Email address
Phone number
Billing and shipping address
Order and purchase information
Payment and transaction details
Information you provide when contacting customer support
Device, browser, and IP address information
Information about how you use and navigate our website

We only collect information that is reasonably required to operate our online store, process orders, provide customer support, and improve our services.

How We Collect Your Information We may collect information:

Directly from you when you place an order, fill out a form, contact us, or provide information through our website.
Automatically when you browse our website through cookies and similar technologies.
From service providers that help us operate our website, process payments, deliver orders, provide analytics, or support our business operations.

How We Use Your Personal Information We may use your information to:

Process and fulfil your orders
Arrange shipping and delivery
Provide order confirmations and updates
Handle returns, exchanges, or store credit requests
Respond to customer service inquiries
Improve our products, website, and customer experience
Detect and prevent fraudulent or suspicious activity
Maintain the security of our website
Send promotional or marketing communications where permitted
Comply with applicable legal or regulatory requirements

Order and Payment Information When you place an order, certain payment and transaction information may be processed by third-party payment service providers. Spray Wala does not necessarily directly store complete payment card or banking information where payments are handled by an external payment provider. Payment providers may process your information according to their own privacy policies and security practices.

Cookies and Website Data Our website may use cookies and similar technologies to improve your browsing and shopping experience. Cookies may help us:

Remember your preferences
Understand how visitors use our website
Keep your shopping cart functioning properly
Improve website performance
Measure advertising and marketing performance
Show more relevant advertising

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

Marketing and Advertising We may use certain information to communicate with you about Spray Wala products, offers, promotions, and other relevant updates. We may also work with advertising and analytics platforms to better understand the effectiveness of our marketing campaigns. Where applicable, you can unsubscribe from promotional email communications by using the unsubscribe option provided in the message or by contacting us. You may still receive essential communications related to your orders, payments, delivery, or customer support requests.

How We Share Personal Information We do not sell your personal information simply for monetary payment. However, we may share necessary information with trusted third parties that help us operate our business, including:

Payment processors
Courier and delivery partners
Website and hosting service providers
Customer support providers
Analytics providers
Advertising and marketing platforms
IT and security service providers

Information is shared only where reasonably necessary to provide our services, fulfil orders, support our business operations, or comply with legal obligations. We may also disclose information if required by law, government authorities, court orders, or where necessary to protect Spray Wala, our customers, or others from fraud, misuse, or unlawful activity.

Third-Party Websites and Services Our website may contain links to third-party websites or services. Spray Wala is not responsible for the privacy practices, security, content, or policies of websites and platforms that we do not own or control. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Security of Your Information We take reasonable measures to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

Data Retention We may retain your personal information for as long as reasonably necessary to:

Fulfil and maintain records of your orders
Provide customer support
Resolve disputes
Prevent fraud
Meet accounting or business requirements
Comply with applicable legal obligations

Your Rights and Choices Depending on applicable laws and your circumstances, you may request that we:

Provide information about personal data we hold about you
Correct inaccurate information
Delete certain personal information
Update your contact information
Stop sending promotional communications

To submit a privacy-related request, please contact our customer support team.

Children's Privacy Our website and products are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate authorization where required.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, technology, or legal requirements. Any revised version will be posted on this page with an updated "Last Updated" date.

Contact Us If you have any questions about this Privacy Policy, how we handle your personal information, or would like to make a privacy-related request, please contact:

Spray Wala Customer Care 📧 Email: spraywalacustomercare@gmail.com 📞 Call / WhatsApp: 0300-9723556 📍 Address: Bahadurabad 4 Minar Chowrangi, Karachi, Pakistan 🌐 Website: spraywala.com